Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Peak Health Online's relationship with you. If you do not agree to be bound by these terms and conditions you may not use or access this website.

These terms and conditions are governed and constructed according to English Law and Peak Health Online recommends that you print out and keep a copy of these terms and conditions for future reference.

This website is owned and operated by Peak Health Online Ltd. The terms 'Peak Health Online' along with 'us', 'we' and 'our' refers to the owner of the website, whose registered office is at 27 Old Gloucester Street, London, WC1N 3AX. Our company registration number is 10034600. Our trading address, to which all correspondence should be sent is at Kemp House,152 City Road, London EC1V 2NX. Our telephone number is 0800 246 5834 and our email address is peakhealthonline@gmx.com. The terms 'you' and 'purchaser' refers to the user or viewer of our website. The terms 'product' and 'goods' refer to any of the items offered for purchase by you on the Peak Health Online website.

The use of this website is subject to the following terms of use

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • While we will use reasonable endeavours to verify the accuracy of any information we place on the Peak Health Online website, we make no warranties, whether express or implied in relation to its accuracy.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • We make no warranty that the Peak Health Online website will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.
  • We make no warranty that the Peak Health Online Ltd website will meet your requirements
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.
     

  • Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Peak Health Online own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.
  • You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without Peak Health Online's prior written consent.

  • Every effort is made to keep the website up and running smoothly. However, Peak Health Online Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

  • We make no warranty that the Peak Health Online Ltd. website will meet your requirements

  • We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Peak Health Online website.

  • We are not responsible for any typographical errors

  • Although we will endeavour to ensure the accuracy of all the information within the Peak Health Online website, we shall not be liable for damages of any kind resulting from use of our site(s).

  • We reserve the right to make changes to our website, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

  • No terms and conditions put forward by the customer in conflict with these terms and conditions shall be incorporated into the contract unless separately agreed in writing and signed on behalf of Peak Health Online Ltd.

The contract between us

  • Any contract for purchases made through the website will be with Peak Health Online Ltd.
     

  • Peak Health Online Ltd. must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
  • Once payment has been received Peak Health Online Ltd will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price.

  • Peak Health Online Ltd's acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

  • Peak Health Online Ltd is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Payment details

  • All product prices and delivery charges are shown in UK pounds sterling by default.

  • We can accept payment in UK pounds, euros or US dollars. The default currency displayed on our website is UK Pounds Sterling, however you may choose to have prices displayed in US Dollars or Euro by selecting the drop-down options menu at the head of our website and make your payment in these currencies as required. Your payment card company will perform any currency conversion (at the prevailing rate at the time of your purchase) if you are purchasing our products from outside the UK.

  • Peak Health Online Ltd accepts payment, through our PayPal account, with Visa, MasterCard, American Express, Switch, Maestro and Delta.
     

  • Credit card payments are debited at the time of order. To protect your security and prevent credit card fraud where possible, we reserve the right to ask for proof of ID and to carry out a credit check where necessary.

Pricing

  • Prices shown are in UK Pounds Sterling and is the price you pay,  unless an exception to this is specified in the product's description page on our website.

  • On almost all our products, there is no charge passed onward to you for standard postage, shipping, handling or other costs within the UK mainland. Postage options, other than our standard free postage are available for a fee. Please see the 'Delivery & Returns' information on this page for full details.

  • For the larger items we may have to charge postage and if this is the case, this will be clearly specified within that particular product's description.

VAT- free pricing
  • Some product's offered by Peak Health Online Ltd are classified as medical instruments, specifically Alpha-Stim devices, and so are available for purchase VAT-free by patient's whose diagnosis qualifies them for this tax exemption.

  • It is the customer's responsibility to ensure their eligibility for this exemption and you are liable to severe penalties for making false declarations in this regard.

  • If you believe you may be eligible to purchase Alpha-Stim products free of VAT, please read the VAT declaration information on the product's description page.

  • If, after reading this, you wish to proceed with a VAT-free purchase, then please select the appropriate VAT-free price for your chosen product from the drop-down menu.
     

  • The prices displayed for Alpha-Stim devices are, by default, the price inclusive of VAT.
  • Your active selection of the VAT-free price option from the drop-down menu will be deemed to be your electronic signature on a VAT declaration, confirming your eligibility to make a VAT-free purchase.

  • Please be aware that Peak Health Online Ltd is unable to give any advice regarding the eligibility for VAT relief. If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people or contact the National Advice Service on 0845 010 9000 before signing the declaration in this way. There are severe penalties for making a false declaration.

Order processing

  • Order processing time and subsequent estimated shipment date on your order is based on product availability, payment processing time, and administrative processing time and does not include transit time. 
  • Order processing will not begin until we receive all the information we need to take payment and full payment or a full authorisation, in the case of credit card, has been received by us.
  • All orders received by 1.00 pm, Monday to Friday are dispatched the same day (excluding Bank Holidays). The only exception to this is for larger or heavier items that need to be sent by courier - in which case ,we need to have received the order by 12 noon to ensure same day dispatch. Orders received outside of these times will by dispatched on the next working day. 
  • You will always be emailed with confirmation of your order at the email address you gave us when placing your order..
  • By submitting your order you are offering to buy goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We reserve the right to accept or reject orders placed on the website or by any other means.

  Availability of goods you order
  • If Peak Health Online Ltd has insufficient stock to deliver the goods ordered by you within a reasonable time frame, we will notify you of this as soon as possible. We will also notify you of an expected delivery date and, should this prove unsuitable to you, a full refund will be given. Refunds will be re-credited by Peak Health Online Ltd to your account and Peak Health Online Ltd will notify you of this by email at the address given to us by you in your order. The refund will be made as soon as possible and in any event within 30 days of your order. Peak Health Online Ltd will not be obliged to offer any additional compensation for disappointment suffered.

  • Peak Health Online Ltd endeavours to bring our customers the best value we can by running special offers from time to time; but please remember that stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at a promotional price can take a few hours.

Medical Disclaimer
  • This website does not provide any Medical Advice.

  • Information on this web site is provided for information purposes only and is not intended as a substitute for the advice provided by your physician or other healthcare professional or any information contained on or in any product label or packaging.

  • You should not use the information on this web site for self-diagnosing, diagnosing or treating a health problem or disease, or prescribing any medication or other treatment.

  • You should always speak with your physician if you have a medical concern. For any products or services purchased from this website, you should read carefully all product packaging and instructions.

  • If you have or suspect that you have a medical problem, promptly contact your health care provider. Never disregard professional medical advice or delay in seeking professional advice because of something you have read on this web site.

  • Information provided on the Peak Health Online website and the use of any products or services purchased from our web site by you does not create a doctor-patient relationship between you and any of the physicians or other healthcare professionals affiliated with the Peak Health Online website.

Note on goods designated as Medical Devices and available for purchase from this website

  • Some of the products available for purchase on the Peak Health Online website are declared by the manufacturers to be medical devices. For example, the Alpha-Stim® M and Alpha-Stim® AID are designated Class IIa, Type B medical devices.

  • These medical devices have been independently tested by outside agencies in order to provide assurance of conformity to applicable standards for medical equipment safety and electromagnetic compliance. This means that they are non-invasive and safe and approved for sale without a doctor's prescription.

  • By using any of the devices or appliances and by accepting the conditions in this disclaimer, you acknowledge and agree that neither Peak Health Online Ltd, not the manufacturers such as Electromedical Products International, Inc., Akern nor their heirs or assigns, shall be liable for any direct or indirect consequential damages to you or any other persons or property that may be exposed to the device and appliances.

  • If you are purchasing Alpha-Stim devices from outside the UK, then if so required by law in your country, you shall only use this device under the supervision of a medical professional licensed to dispense it and monitor your treatment. It is entirely the buyer's (be it a patient, a doctor or a distributor) own responsibility to establish whether the products are legal to import and use in the buyer's country.

  • Contraindications: Please note that the Alpha-Stim® M and Alpha-Stim® AID are not suitable for use for people with a pacemaker or ladies who are pregnant.

  • Please also note results of using Alpha-Stim devices may vary according to the individual and will depend on their specific response to the stimulus.

Your communications with us

  • When you send e-mail to us, you are communicating with us electronically and you consent to receive communications from us electronically. Furthermore, you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

  • Peak Health Online would like to hear from you. Any such submissions and any questions, comments, answers, suggestions, or the like submitted by you to Peak Health Online via this Website or by fax, mail, or otherwise, or transmitted, posted, or uploaded by you to this Website (collectively, "Your Submissions") will be treated as non-confidential and non-proprietary, and Peak Health Online will not assume any responsibility, obligation, or liability for them or for Peak Health Online's receipt or non-receipt of them. Peak Health Online's receipt of Your Submissions is not an admission by us of their novelty, priority, or originality, and it does not impair our right to contest existing or future intellectual property rights relating to Your Submissions.

  • You grant Peak Health Online a non-exclusive, royalty-free, perpetual, irrevocable, and sub-licensable right and license to reproduce, distribute, publish, transmit, modify, adapt, translate, display, distribute, sell, license, publicly perform, prepare derivative works based upon, and otherwise use or exploit Your Submissions throughout the world in any and all media. You represent and warrant that: (a) you have the right and to make the foregoing grant without the consent of any third party, and (b) Your Submissions are accurate and, as permitted to be used by us in this User Agreement, do not and will not infringe any right of any third party.authorisation.

Delivery

UK delivery estimated times

  • Free delivery: 2-3 working days
  • First Class: 1 working day

  • Special Delivery: 1 working day before 1pm (where available)

  • Recorded Delivery: 1-5 working days

Delivery charges

  • UK – all orders qualify for free delivery and are sent by the Royal Mail's 2nd Class letter or parcel service as appropriate.

  • UK – all items over £20.00 in value will be sent by Royal Mail's 2nd class "Signed For" service, which normally delivers to the customer within 2-3 working days (excluding sundays and public holidays). Items over 1 kilo in weight will be sent via DPD courier service with delivery taking 1-3 working days.

  • UK – optional 1st Class recorded post is available at checkout at the cost shown at checkout

  • Europe (incl. Eire) – orders sent by Royal Mail International Recorded or by DPD courier service at the cost shown at checkout

  • Rest of the World – orders sent either DPD or by Royal Mail International Recorded – costs depending on weight and the country being delivered to, please contact us to discuss your requirements if these are not covered by the options available at checkout.

  • Customers outside the UK are advised to choose the correct delivery options at checkout and to email us for further advice if necessary. Failure to select & pay the correct postage will delay the processing and dispatch of your order and, in certain cases, may result in your order being cancelled by us and any payment refunded.

Other delivery terms and conditions

  • We regret that we cannot be held liable for delays in shipping caused by the courier/carrier.

  • Signature may be required for delivery: Many of our shipments contain valuable equipment and will be sent by “signed-for” post. If an order has been signed for, it will be deemed by us as delivered.

  • For any special requests regarding delivery (such as requiring parcels to be left with a neighbour to sign on your behalf) you must email us separately, prior to placing your order through our website, in order to avoid disappointment. Please note that once your order has been readied for shipment or has shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you and we cannot accept responsibility in the event of any loss arising from your failure to advise us of your special requests for delivery. Email any special delivery requests to: peakhealthonline@gmx.com

  • If a customer's order is returned to us undelivered, we will be happy to arrange re-delivery, however the return shipping costs and redelivery costs will be the buyer's responsibility. If the customer wishes to cancel their order once it has been returned to us, we will be happy to issue a refund if the order is cancelled within 14 days of the order date, however the actual postage costs and any return postage costs will be deducted from the total.

  • If a customer fails to collect or fails to arrange a re-delivery date for a parcel which Royal Mail or a Courier has attempted to deliver within 7 days of the original delivery attempt, the parcel will be returned to us. Peak Health Online would be happy to resend the order after it has been returned to us, however because Royal Mail have attempted delivery we are unfortunately unable to resend your parcel free of charge. Postage and packaging charges will apply and need to be paid in advance by the customer before a returned order can be resent.

  • If a customer has provided us with incorrect or incomplete delivery details during the checkout process and the order is delayed during transit or lost, Peak Health Online Ltd will not be held liable and no refund or replacement will be issued.

  • Only orders that have not been delivered within 15 working days of posting, can be declared as "missing" or "lost". If your order is declared as "missing" or "lost" by Royal Mail, we will be re-sending your order as soon as we have received confirmation of this from Royal Mail. Orders cannot be re-sent until we have had confirmation from Royal Mail that your parcel is "missing" or "lost". Refunds will not be issued until we have received confirmation or compensation from Royal Mail.

Returns, Refunds & Exchanges

Statutory “cooling-off” period

  • You have a statutory right to a "cooling off" period. This period begins once your order is complete and ends 14 days after the goods have been delivered.

  • You must advise us of your wish to return the product within 14 calender days of taking delivery and return it to our trading address within 14 calender days.

  • As a courtesy to our customers, Peak Health Online extends this to a 30-day money back guarantee, this is to say that we must receive the returned goods at our trading address within 30 calender days from the day you took delivery of your order.

  • If you wish to return any goods under the 30-day money back guarantee, please email us (peakhealthonline@gmx.com) to obtain a Return Authorisation Number with which to label the package, and a Return Form, which must be completed and enclosed with the items you are returning. If you fail to do this, we may have no means of tracking your returned goods and you will be held responsible for any losses suffered as a consequence.

  • Please note certain items are excluded, under consumer law, from the “cooling-off” period. These include personal items (products that have direct contact with the skin). CD/DVDs and software, unless these items are returned unopened with seals intact.

  • If the item you wish to return is returnable under law, then the product must be returned to us “as new” which is to say packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.

  • If you return products that are not ‘as new’ or outside the 30-day money-back guarantee, we may at our discretion, refuse to give you a refund or may charge you a handling fee.

  • Further, the 30-day money back guarantee does not apply if: (a) you have used the products other than to assess whether the product is satisfactory or (b) if the products have been used incorrectly.

  • Peak Health Online Ltd. will offer you a refund based on your original method of payment.

  • If returning a product within the cooling offer period in exchange for a refund, a refund will be issued less our shipping costs to you. You are soley responsible for the cost of shipping any item(s) returned to us under the terms of the cooling off period.

  • Our refund policy  excludes the cost of any 'consumables' where these are packaged together with refundable 'product(s)' and for which no refund is given due to hygiene and safety reasons, unless these 'consumable' item(S) is sealed or the item(s) is faulty.

  • Peak Health Online recommends that you (a) use a carrier that offers shipment tracking for all returns and (b) either insure your package for safe return to Peak Health Online Ltd. or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit as you will be responsible for any such loss or damage during shipping. Shipping fees are soley your responsibilty and are non-refundable.

  • If you are not satisfied with your purchase of a product or consumables, please contact our Customer Services team on 0800 246 5834 for Return Authorisation Number
  • For Alpha-Stim Devices ONLY:  the Alpha-Stim® M, Alpha-Stim® AID devices are covered by a 60 day Money Back Guarantee, the additional terms and conditions of which are listed below.
  • The Money Back Guarantee is between the purchaser and Peak Health Online Ltd for a new Alpha-Stim® M or Alpha-Stim® AID device. It comes into effect if the purchaser is not satisfied with the product after a 60 day period. The purchaser will be entitled to a refund of the purchase price of the Alpha-Stim® device that they ordered with a deduction of £129 for consumables used with the Alpha-Stim® M or a deduction of £89 for consumables used with the Alpha-Stim® AID, providing the customer has adhered to the conditions of sale and the terms and conditions of the Money Back Guarantee. There will be no refund given on postage.
  • The Money Back Guarantee is only available to UK customers.
  • All money back guarantees offered by Peak Health Online are subject to a maximum period of 60 days, unless otherwise stated, from the date of purchase. No refunds outside this time limit will be considered.
  • All refund claims must be made in writing to our registered address: Peak Health Online, Kemp House, 152 City Road, London, EC1V 2NX, within 60 days of the receipt of the machine. The conditions of this agreement are:
    (a) If you are not experiencing results, you must contact us to speak to one of our clinical support team and follow advice given within the first 30 days of purchase. (b) The purchaser is to use the Alpha-Stim® as instructed for the 60 day period. The purchaser is to complete a daily schedule detailing his/her treatment programme which must be submitted with your refund request. You must also submit dates and times of when you contacted us for clinical support. (c) The machine is returned in the original packaging with all accessories and consumables whether they have been used or unused. The machine should be in full working order and in resalable condition (d) The purchaser shall record the reasons for returning the Alpha-Stim® device and enclose a letter describing how the device was used and the results, along with a copy of their daily treatment schedule.
  • The purchaser acknowledges that the Alpha-Stim® M or Alpha-Stim®AIDis for the purchaser's sole use and in the event of loss of or damage to the device or the theft or destruction of the device, the purchaser shall be liable.
  • We reserve the right to forfeit the guarantee if we suspect any abuse of our money back guarantee.
  • The purchaser understands that £89 will be deducted to cover the costs of the consumables for the Alpha-Stim® AID or £129 for the Alpha-Stim® M, which includes re-stocking and admin fees. The purchaser agrees not to contend this.
  • Peak Health Online offer the money back guarantee at our cost in good will and fully expect our customers to take the time to provide us with the treatment schedule they have followed.
  • The purchaser is not entitled to return the Alpha-Stim® device without having contacted Customer Services to obtain authorisation. Any returns received without authorisation will be posted back to the customer and the costs will be applied to the customer account.
  • The Money Back Guarantee cannot be activated if the device has not been used for a minimum of 30 hours within the 60 day period.
  • If you are experiencing difficulties operating the device or seemingly not seeing an improvement, then we would encourage you to contact Customer Services for assistance within the first 30 days of use. Failure to do so may forfeit the terms of our Money Back Guarantee and render it null and void. Our clinical support team are happy to help and can give guidance and advice on getting the best treatment regime and results.
  • Our 60-day money-back guarantee does not affect your statutory rights.

Damaged goods

  • In the unlikely event that your order is damaged in transit you must make a note on the carrier's delivery consignment note and contact Peak Health Online immediately. In any event, we require written notice of the damages within 7 days. Send notification to: peakhealthonline@gmx.com

  • Peak Health Online shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods.

Faulty goods

Faults on receipt: of goods: If you suspect a fault with your product on receipt, please email us at peakhealthonline@gmx.com within 7 days of purchase.

We will then either assess the possible of fault ourselves or may direct you to the respective manufacturers helpline.

This initial call may prevent any unnecessary return to us and save you the return delivery costs should the product be found to be in full working order. In the event that you return a product to us which is subsequently found to be in full working order, we reserve the right to return the goods to you with a £15 administration charge.

However if there is an obvious defect and/or under the manufacturers recommendation it needs to be returned to us, please notify us (peakhealthonline@gmx.com) to obtain a Return Authorisation Number and a Returns Form, to complete and enclose with your goods. will be given to you.

Faults developing within 30 days of purchase:, if your goods are faulty we will offer a prompt replacement or refund of the relevant components. This does not apply to faults caused by accident, neglect or misuse. A replacement will only be issued when the faulty item returned is in an ‘as new' condition and undergone an initial technical examination. We must be notified of the fault within 30 days of purchase along with proof of purchase which MUST be provided.

Faults developing after 30 days from purchase and within the manufacturers guarantee period: we will ask you to either return the goods to ourselves or direct to the manufacturers. We generally recommend to return goods directly to the manufacturers as this will be quicker. Any goods that are faulty will be replaced or repaired free of charge.

PLEASE ENSURE: That you register your new product with the manufacturer, in accordance with their directions, in order to activate the free warrenty period. Peak Health Online cannot accept responsibility for your failure to do so and for any consequential loss suffered by you as a result of this failure.

PLEASE NOTE: Any repairs must be accompanied by your original purchase receipt. For any goods that have a more than 12 months warranty, we may, at our discretion, apply a small administration charge to cover our costs after the first 12 months, usually £10.00.

PLEASE ALSO NOTE: It may take 4-8 weeks or longer for repairs to be undertaken, depending on the manufacturer and the problem.