COVID-19 Information

Many customers are wondering whether you can catch Coronavirus from products or packages. In this article, we will assess the risks and outline our plans in regards to the current COVID-19 outbreak.

Can Coronavirus Survive on Products and Packages?

Public Health England (PHE), has advised that people receiving packages are not at risk of catching COVID-19. From experience with other strains of coronavirus, they believe that viruses do not survive long on objects.

However, the World Health Organisation (WHO) have stated that the virus can be transmitted by touching surfaces where the virus is present and then touching sensitive areas like the eyes, nose and mouth.

Due to the fact that this virus is completely novel, none of this information is absolutely certain.

But the general consensus is that the risk is low and it goes without saying that purchasing from an online business, which is not open to the general public, is much safer than visiting a high street shop or department store.

What is Peak Health Online doing to Protect Customers?

Given that we are a small, UK-based online business, we have direct and instant control over very many aspects of our business.

Our team is now proactively limiting contact with the general public to the absolute minimum to ensure that we can continue to supply you during the unfolding COVID-19 outbreak.

As part of this effort, and until further notice, all orders will be sent using only Courier Services (such as DPD and ParcelForce) who have put in place additional safety processes, such as "no contact" collection and delivery of parcels. This means that we have had to temporarily suspend the free delivery option, which was available on many of our goods, but we have subsidised the additional costs of courier services as far as possible, so that you can still be assured of value for money. 

In addition, we are all meticulously following the official guidance of:

  • Making sure your workplace is clean and hygienic.
  • Promoting regular and thorough hand-washing by everyone.
  • Providing all employees with an alcohol-based hand rub.

However, most of this guidance is what we already did before the virus.  We will now continue to keep the situation under review and will update our practices in accordance with any new government guidance, to ensure the safety of our customer and colleagues.

What are the courier services actually doing?

The courier services safety measures are continually being updated and you can check the latest safety practices of the delivery companies by clicking on the following links:

For DPD couriers: HERE

The wellbeing and safety of our customers and colleagues remains our top priority here at Peak Health Online whilst we continue to do our best to go on serving you.