COVID-19 Information

Whilst most ot the restrictions of lockdown in the UK have now officially been lifted because of the success of the government's vaccination programme, we are aware that infection rates amongst the general population remain high. With this in mind, and in order to help maintain the continued safety of our customers and staff, we have decided to keep in place all the extra hygiene practices which we instituted during the height of the lockdown.

Here are some questions which people continue to frequently ask about the pandemic and details about what we're doing:

Can Coronavirus Survive on Products and Packages?

Many customers are wondering whether you can catch Coronavirus from products or packages. Here, we assess the risks and outline our plans in regards to the current COVID-19 outbreak.

Health England (PHE), has advised that people receiving packages are not at risk of catching COVID-19. From experience with other strains of coronavirus, they believe that viruses do not survive long on objects.

However, the World Health Organisation (WHO) have stated that the virus can be transmitted by touching surfaces where the virus is present and then touching sensitive areas like the eyes, nose and mouth.

The general scientific consensus is that the risk of transmission by surface contact is lower than person-to-person aerosol transmission - and it goes without saying that purchasing from an online business, which is not open to the general public, is much safer than visiting a high street shop or a supermarket.

What is Peak Health Online doing to Protect Customers?

Given that we are a small, UK-based online business, we have direct and instant control over very many aspects of our business.

Our team continues to proactively limit contact with the general public. Our office staff are continuing to work remotely, whilst warehouse staff are now working to revised shift times to ensure safe distancing at all times.

As part of our safety efforts, we continue, wherever possible, to send orders using delivery services that maintain covid-safe working practices, such as reduced contact collection and delivery of parcels. This means that for a few items, we have also had to temporarily suspend the free delivery option, which had previously been available. However, for the affected items, we have subsidised the additional costs of delivery as far as possible, so that you can still be assured of value for money. 

In addition, we are all continuing to meticulously follow the official guidance of:

  • Making sure your workplace is clean and hygienic.
  • Promoting regular and thorough hand-washing by everyone.
  • Providing all employees with an anti-microbial hand rub.

However, most of this guidance is what we already did before the virus.  We will continue to keep the situation under review and will update our practises, mindful of both any new government guidance but also the reference to Department of Health indicators such as the 'R' (population infectivity) number, to ensure the safety of our customer and colleagues.

What are the delivery services actually doing to augment safety?

Wherever possible, we selectively use delivery companies with published COVID safety measures in place. In common with all businesses, our delivery partners are continually updating their safety measures. To read the latest updates, please click on the following links:

For Royal Mail: HERE

For UPS couriers: HERE

For DPD couriers: HERE

Here at Peak Health Online, t​​he well-being and safety of our customers and colleagues remains our top priority whilst we continue to do our best to keep on serving you.