COVID-19 Information

During the lockdown, we are continuing to make deliveries as usual to all our customers, however, we've made some changes to help maximise the safety of our customers and staff. Here are some frequently asked questions and more details about what we're doing:

Can Coronavirus Survive on Products and Packages?

Many customers are wondering whether you can catch Coronavirus from products or packages. Here, we assess the risks and outline our plans in regards to the current COVID-19 outbreak.

Health England (PHE), has advised that people receiving packages are not at risk of catching COVID-19. From experience with other strains of coronavirus, they believe that viruses do not survive long on objects.

However, the World Health Organisation (WHO) have stated that the virus can be transmitted by touching surfaces where the virus is present and then touching sensitive areas like the eyes, nose and mouth.

Due to the fact that this virus is completely novel, none of this information is absolutely certain.

But the general consensus is that the risk is low and it goes without saying that purchasing from an online business, which is not open to the general public, is much safer than visiting a high street shop or supermarket.

What is Peak Health Online doing to Protect Customers?

Given that we are a small, UK-based online business, we have direct and instant control over very many aspects of our business.

Despite the relative easing of lockdown in the UK, our team continues to proactively limit contact with the general public to the absolute minimum. Office staff are continuing to work remotely, whilst warehouse staff are now working to revised shift times to enable safe distancing.

As part of our safety efforts, all orders are sent using only delivery services who have put in place additional safety processes, such as "no contact" collection fand delivery of parcels. This means that for a few items, we have also had to temporarily suspend the free delivery option, which had previously been available. However, for the affected items, we have subsidised the additional costs delivery as far as possible, so that you can still be assured of value for money. 

In addition, we are all meticulously following the official guidance of:

  • Making sure your workplace is clean and hygienic.
  • Promoting regular and thorough hand-washing by everyone.
  • Providing all employees with an alcohol-based hand rub.

However, most of this guidance is what we already did before the virus.  We will now continue to keep the situation under review and will update our practices in accordance with any new government guidance, to ensure the safety of our customer and colleagues.

What are the delivery services actually doing to augment safety?

We only use delivery companies with published COVID safety measures in place. In common with all businesses, our delivery partners are continually updating their safety measures. To read the latest updates, please click on the following links:

For Royal Mail: HERE

For UPS couriers: HERE

For DPD couriers: HERE

Here at Peak Health Online, t​​he well-being and safety of our customers and colleagues remains our top priority whilst we continue to do our best to keep on serving you. 

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