COVID-19 Information

During the lockdown, we are continuing to make deliveries as usual to all our UK customers - international customers, please see the relevant section below. 

However we've made some changes to help maximise the safety of our customers and staff.

Until further notice, all parcels will be dispatched using carriers who use "no-contact" collection & delivery. We have subsidised our prices & costs as far as possible, so that along with ensuring the safest possible delivery standards, you'll still be receiving great value for money. We very much appreciate your continued support during this difficult time.

Here are some frequently asked questions and more details about what we're doing:

Can Coronavirus Survive on Products and Packages?

Many customers are wondering whether you can catch Coronavirus from products or packages. Here, we assess the risks and outline our plans in regards to the current COVID-19 outbreak.

Health England (PHE), has advised that people receiving packages are not at risk of catching COVID-19. From experience with other strains of coronavirus, they believe that viruses do not survive long on objects.

However, the World Health Organisation (WHO) have stated that the virus can be transmitted by touching surfaces where the virus is present and then touching sensitive areas like the eyes, nose and mouth.

Due to the fact that this virus is completely novel, none of this information is absolutely certain.

But the general consensus is that the risk is low and it goes without saying that purchasing from an online business, which is not open to the general public, is much safer than visiting a high street shop or supermarket.

What is Peak Health Online doing to Protect Customers?

Given that we are a small, UK-based online business, we have direct and instant control over very many aspects of our business.

Our team is now proactively limiting contact with the general public to the absolute minimum to ensure that we can continue to supply you during the COVID-19 lockdown.

As part of this effort, and until further notice, all orders will be sent using only delivery services who have put in place additional safety processes, such as "no contact" collection and delivery of parcels. This means that for some items, we have had to temporarily suspend the free delivery option, which was available on many of our goods, but we have subsidised the additional costs of any courier services used as far as possible, so that you can still be assured of value for money. 

In addition, we are all meticulously following the official guidance of:

  • Making sure your workplace is clean and hygienic.
  • Promoting regular and thorough hand-washing by everyone.
  • Providing all employees with an alcohol-based hand rub.

However, most of this guidance is what we already did before the virus.  We will now continue to keep the situation under review and will update our practices in accordance with any new government guidance, to ensure the safety of our customer and colleagues.

What are the delivery services actually doing to augment safety?

All delivery companies' safety measures are continually being updated and you can check the latest safety practices by checking on their websites. To read the latest from UPS and DPD couriers, please click on the following links:

For UPS couriers: HERE

For DPD couriers: HERE

Special Notice on International Deliveries

Whilst we continue to fulfil all orders placed by customers for delivery throughout the UK, the suspension of many international flights now places limits on where we are able to deliver abroad.

If you live outside of the UK and wish to place an order, please contact us, with details of your intended purchase and your delivery address and we will let you know if delivery is currently possible. To contact us, simple click HERE  

The wellbeing and safety of our customers and colleagues remains our top priority here at Peak Health Online whilst we continue to do our best to go on serving you.