Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Peak Health Online's relationship with you. If you do not agree to be bound by these terms and conditions you may not use or access this website.

 These terms and conditions are governed and constructed according to English Law and Peak Health Online recommends that you print out and keep a copy of these terms and conditions for future reference.

This website is owned and operated by Peak Health Online Ltd. The terms 'Peak Health Online' along with 'us', 'we' and 'our' refers to the owner of the website, whose registered office, to which all correspondence should be sent is at 27 Old Gloucester Street, London, WC1N 3AX. Our company registration number is 10034600.  Our telephone number is 0800 246 5834 and our email address is hello@peakhealthonline.com. The terms 'you' and 'purchaser' refers to the user or viewer of our website. The terms 'product' and 'goods' refer to any of the items offered for purchase by you on the Peak Health Online website.

 

The use of this website is subject to the following terms of use

The contract between us

Payment details

Pricing

VAT- free pricing

Order processing

  Availability of goods you order

Medical Disclaimer

Note on goods designated as Medical Devices and available for purchase from this website

Your communications with us

Delivery

UK delivery estimated times

Delivery charges

Other delivery terms and conditions

Returns, Refunds & Exchanges

Statutory "cooling off" period

If you wish to return any goods under the 14-day returns period, please email us (hello@peakhealthonline.com) to obtain a Return Authorisation Number with which to label the package, and a Return Form, which must be completed and enclosed with the items you are returning. If you fail to do this, we may have no means of tracking your returned goods and you will be held responsible for any losses suffered as a consequence.

Damaged goods

Faulty goods

Faults on receipt of goods: If you suspect a fault with your product on receipt, please email us at hello@peakhealthonline.com within 7 days of purchase.

We will then either assess the possible of fault ourselves or may direct you to the respective manufacturers helpline.

This initial call may prevent any unnecessary return to us and save you the return delivery costs should the product be found to be in full working order. In the event that you return a product to us which is subsequently found to be in full working order, we reserve the right to return the goods to you with a £15 administration charge.

However if there is an obvious defect and/or under the manufacturers recommendation it needs to be returned to us, please notify us (hello@peakhealthonline.com) to obtain a Return Authorisation Number and a Returns Form, to complete and enclose with your goods.

Faults developing within 30 days of purchase: If your goods are faulty we will offer as prompt a replacement (or refund) of the relevant components, as soon as the fault is confirmed. This does not apply to faults caused by accident, neglect or misuse. A replacement will only be issued when the faulty item returned is in an ‘as new' condition and has undergone technical examination to establish the fault. We must be notified of the fault within 30 days of purchase along with proof of purchase which MUST be provided.

Faults developing after 30 days from purchase and within the manufacturers guarantee period: we will ask you to either return the goods to ourselves or direct to the manufacturers. We generally recommend to return goods directly to the manufacturers as this will be quicker. Any goods that are faulty will be replaced or repaired free of charge.

PLEASE ENSURE: That you register your new product with the manufacturer, in accordance with their directions, in order to activate the free warranty period. Peak Health Online cannot accept responsibility for your failure to do so and for any consequential loss suffered by you as a result of this failure.

PLEASE NOTE: Any repairs must be accompanied by your original purchase receipt. For any goods that have a more than 12 months warranty, we may, at our discretion, apply a small administration charge to cover our costs after the first 12 months, usually £10.00.

PLEASE ALSO NOTE: It may take 4-8 weeks or longer for repairs to be undertaken, depending on the manufacturer, the country of manufacture and the problem.